Legal information

Privacy Policy

Learn how Neostream Technology collects, uses and protects your personal information when you visit our website.

Last updated: 24 October 2026

Neostream Technology ("Neostream", "we", "our" or "us") respects your privacy. This Privacy Policy explains how we collect, use, store and protect information when you visit neostream.technology. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect against the misuse of your information.
  4. How you can correct any inaccuracies in the information.

1. Information We Collect

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to answer a question, ship an order etc.

Unless you ask us not to, we may contact you via email in the future to tell you about new services or changes to this privacy policy

2. Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change or correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

3. How We Use Your Information

We may use collected information to:

  • Respond to inquiries and requests.
  • Provide information about our software and technology services.
  • Improve our website and user experience.
  • Maintain website security and prevent misuse.
  • Meet applicable legal obligations.

4. Data Security and Retention

We take technical and organizational precautions to protect your information against unauthorized access,loss, misuse or disclosure. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by applicable law.

5. Information Sharing

We do not sell or rent your personal information. We may share information with service providers when necessary to operate our website, communicate with you or deliver requested services. We may also disclose information where required by law.

6. Online Activity

Cookies

We do not currently use cookies for analytics or advertising purposes. Your browser may still process technically necessary data to display and operate the website. You can manage cookies through your browser settings.

Website Analytics

We do not currently use Google Analytics or similar analytics tools to track visitors to our website.

Direct Marketing

We may send you information about our services or updates where you have requested or consented to receive such communications. You may opt out of marketing communications at any time by contacting us using the details provided in the "Contact Us" section.

7. Links to Third-Party Websites

Our website may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices.We encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised date.

9. Inquiries and Complaints

If you have a complaint or concern about how Neostream Technology handles, processes or manages your personal information, please contact us using the details below.

Email: info@neostream.technology

We may require proof of your identity and further details about your request before we can process your complaint.

Please allow up to 21 days for us to respond. If you are not satisfied with our response, you may lodge a complaint with Kenya's Office of the Data Protection Commissioner (ODPC).

If you believe we are not complying with this Privacy Policy, please contact us promptly by email.

Website: neostream.technology